Frequently Asked Questions

What is Virtual Reality

Virtual reality, also known as immersive multimedia or computer-simulated reality, is a computer technology that replicates an environment, real or imagined, and simulates a user’s physical presence in that environment to allow a user interaction. Virtual realities artificially create a sensory immersive experience. Most up-to-date virtual realities are displayed either on a computer monitor or with a virtual reality headset (also called head-mounted display), and some simulations include additional sensory information and focus on real sound through speakers or headphones targeted towards VR users. The immersive environment can be similar to the real world in order to create a lifelike experience—for example, in simulations for pilot or combat training—or it can differ significantly from reality, such as in some VR games. To shop now, please click here.

How Do I Use The Stark VR Headsets?

Our VR Headsets are very easy to use and you can get started in 3 simple steps! First, install any VR application (we recommend plenty of them by category on our website) of your choice on your Apple or Android device or simply launch the YouTube application and search for 3D and 360 video content. Second, Insert your smartphone into your Stark VR headset. Finally, immerse yourself into a high quality VR experience!

What Can I Do With Stark’s VR Headset?

Virtual Reality is a growing industry and many more uses and experiences become available with time. There are plenty of features a Stark VR headsets can offer. The most popular ones are: VR Gaming, 3D and 360 Movies, VR Live Events, VR Concerts, VR Documentary, VR Adventure, VR Traveling, VR Adrenaline Experiences (Rollercoasters, Skydiving etc), 3D & 360 Youtube videos and the list goes on. New VR content and applications come out every week and we make sure to update the list of recommended apps on our website as frequently as possible to make sure Stark customers enjoy fresh VR content and have the best experience using our products.

Can I Use Stark VR Headsets While Wearing My Eye Glasses?

Yes of course. Our VR headsets can be worn with eye glasses. However, both the Optic and Retina VR headsets have adjustable knobs which are used to adjust the smartphone to the user's eye sight. Therefore, the use of eye glasses is not always necessary.

What Is The Difference Between The Retina Headset And The Optic Headset?

Stark Technology is dedicated to offer its customers premium VR products. That being said, we offer 2 different models of VR headset: the Optic and the Retina. They both offer the same overall VR experience. However, their are several differences among them:

Are The Headsets A One Size Fit All?

Yes! All of our VR headsets include a thick leather cushion that will embrace the form of your face. Also, the straps that hold the VR glasses can be adjusted according to the size and shape of your head. Therefore, Stark’s product adapt to all faces and all head sizes in a simple and comfortable way!

Are The Stark VR Headsets Compatible With iPhones & iPods?

Yes. The Optic VR Headset is fully compatible with ALL iPhone models and iPods having a screen size between 4 to 5.5 inches. The Retina VR Headset is fully compatible with all iPhone models and iPods having a screen size between 4.5 to 6 inches. For an extensive list of compatible iPhone devices, you can visit the iPhone compatibility page here.

Do I Need To Purchase A Controller If I have An Apple Or iPhone Device?

No. VR Apps for iPhones or iPods use 360 motion gesture technology and therefore don't require having an extra remote to play and navigate through them. Therefore, the purchase of the Cypher or Spectro remotes are not necessary for Apple users.

Are the Stark VR headsets Compatible with Android Smartphones?

Yes. The Optic VR Headset is fully compatible with ALL Android smartphones having a screen size between 4 to 5.5 inches. The Retina VR Headset is fully compatible with all Android Smartphones having a screen size between 4.5 to 6 inches. For an extensive list of compatible Android devices, you can visit the Android compatibility page here.

Do I Need To Purchase A Controller If I have An Android Device?

Yes. The Spectro and Cypher controller are fully compatible with all android devices. In fact, some games might require having a controller in order to play or navigate through them fully. However, many games don't require having the controllers and work using 360 motion gesture technology.

How Does VR Gaming Work?

Virtual Reality is the future of video gaming. Whether you are more into VR sports games, VR racing games, VR shooting games, VR platform games or even VR educational game, Virtual Reality gaming has it all! Any type of VR game will be an experience you simply can’t get enough of. As soon as you put on our Stark VR headsets, you immerse yourself into breathtaking virtual worlds, in which you are the main character and the center of attention. The action can take place in all kinds of settings that surround you completely. Our VR applications for video gaming use 3D technology and 360* panoramic cameras making your experience as realistic as possible. Don’t forget that the game may be virtual, but the fun is 100% real! For more information regarding VR gaming, you can visit the Gaming Feature page here

How Does VR Entertainment & Live Events Work?

Are you the type who enjoys going out? How about a romantic night at the movie theatre with your other half? An evening at a stadium watching a live sports event with the boys? A rock & roll concert with the girls? Thanks to Virtual Reality and VR IMAX & Live Events Experience, you can now do all of this from the comfort of your home. As soon as you put on your Stark VR goggles, you are seated in a cinema watching a captivating movie, cheering in a stadium for your favourite sport team or standing in the middle of crowd, enjoying the concert of your favourite artist. The action can take place in all kinds of settings that surround you completely and look extremely realistic, since most VR applications for VR movies & Live Events use 3D technology and 360* panoramic cameras. Simply put on our Stark VR Headsets, heat up the popcorn, refrigerate the beers, lie down and enjoy the show! For more information about VR Entertainment and VR Movies, you can visit the VR Entertainment feature page here.

How Does VR Documentary & VR Adventure Work?

Many prestigious companies such as Discovery Channel, National Geographic and New York Times have already launched there virtual reality application allowing you to enjoy high quality VR documentaries and realistic adventure experiences. These Virtual Reality apps are available through the AppStore (for iphone users) and the PlayStore (for android users). The selection of VR documentaries and learning apps are wide and diversified, but the best part is that most of these VR apps are totally free or available at a very low cost. All of these apps are fully compatible with all Stark VR goggles here.

What Is The Return Policy?

If you are not 100% satisfied with Stark VR Products, we will accept returns, as long as they remain in unused condition. The trial period for the product is 14 days. To read our return policy in detail, please click here.

Is There A Warranty with Stark VR Products?

Yes.A full year warranty entitles you to return any defective product for an exchange with a brand new product within the 12 months following the purchase. Customers must send back the package with the Return Merchandise Authorization (RMA). We do not exchange any items that are returned back to us without a valid RMA number. To obtain a RMA number, simply ask for it at sales@starkvrpro.com and we will get back to you with it via email in the following 24 hours. Before returning a product, note that the warranty does not cover any physical or water damage.