Warranty & Return Policy

1 Year Warranty

A full year warranty entitles you to return any defective product for an exchange with a brand new product within the 12 months following the purchase. Customers must send back the package with the Return Merchandise Authorization (RMA). We do not exchange any items that are returned back to us without a valid RMA number. To obtain a RMA number, simply ask for it at sales@starkvrpro.com and we will get back to you with it via email in the following 24 hours. Before returning a product, note that the warranty does not cover any physical or water damage.

 

Return Policy

NOTE: Due to the holiday season, we will accept returns of orders purchased between November 15th and Decembre 24th until the 10th of January inclusively.

If your are not 100% satisfied, Stark VR Pro will accept merchandise for return only if it was purchased from our website within 14 days of receiving the item.   Customers must send back the package with the Return Merchandise Authorization (RMA). We do not refund products that are returned back to us without the RMA number. To obtain a RMA number, simply ask for it at sales@starkvrpro.com and we will send you a RMA number via email in the next 24 hours. Before returning a product, keep in mind that:

  1. Return shipping fee has to be paid by the customer.

  2. We do not refund shipping cost.

  3. We recommend that you use a tracking number.

  4. We are not responsible for lost packages.

  5. The merchandise must be in its original packaging.

  6. Return with a valid RMA number provided by Stark VR Pro.

  7. All returns are subject to 20% restocking fee that will not be refunded. 

  1. The refund will be issued within 48 hours after receiving the product though the same payment method used at purchase. Once the refund is completed, a receipt will be sent to you via e-mail.

Note: If the product is returned because of an error on our end, we will refund it or exchange it free of charge without holding back any restocking fee.

Order Cancellations

We usually ship out orders within 24 business hours. If you want to cancel your order, it must be done within that same time frame. However, we cannot guarantee that a cancellation will be possible due to our automated fulfillment system. Once your order is dispatched to our warehouse for packing, or if it has been shipped, it can no longer be cancelled. If you wish to return your order subsequently you will be subject to a 20% restocking fee.